UAE: Safe Pest Control
1- Questions & Inspections Guidelines
2- Certification & Treatment Options
3- Treatment Steps
4- Technology
5- Frequency
6- Benefits & Consult
7- Pricing & Duration
8- Disclaimers
9- Up & Cross-sell Matrix
10- PC Montly Warranty & Yearly Contracts
1- Questions & Inspections Guidelines
Identify if the client is new or existing client by checking the system or asking.
Identify if the client is new or existing client by checking the system or asking.
Pest Control: Questions - New Client (General Pest)
A) Price & Validation Questions:
1- Can I know what type of insect?
2- May you confirm where do you see these insects?
3- Please confirm how often and how many do you these insects?
4- May I know if you are in apartment or villa?
5- Can I know how many bedrooms you have?
6- May I know if you are in Dubai or Abu Dhabi?
B) Admin Questions:
1- May I have your full name?
2- May I know your full address in UAE?
3- May I know from where did you hear about us?
4- May I have your email address?
5-May I know if you will be in the property during the treatment?
If yes, May I know if you will pay by cash, card or payment link?
If no, May I know who will be the authorized representative to make a payment at end of the job?
Questions - New Client: Bed Bugs
A) Price & Validation Questions:
1- May you confirm where do you see these insects?
2- Please confirm how often and how many do you these insects?
3- Have you seen any bites or red rashes on your skin?
4- Can I know how many bedrooms you have?
5- May I know if you are in Dubai or Abu Dhabi?
B) Admin Questions:
1- May I have your full name?
2- May I know your full address in UAE?
3- May I know from where did you hear about us?
4- May I have your email address?
5- May I know if you will be in the property during the treatment?
If yes, May I know if you will pay by cash, card or payment link?
If no, May I know who will be the authorized representative to make a payment at end of the job?
Questions - New Client: Termites/Pigeons (Inspection)
A) Price & Validation Questions:
Termites: 1- May I confirm if you noticed any damaged woods in home like door frames?
Pigeons: 1- May I confirm that you have traces or actually facing issues with the pigeons?
B) Admin Questions:
1- May I have your full name?
2- May I know your full address in UAE?
3- Can I know how many bedrooms you have?
4- May I know if you are in Dubai or Abu Dhabi?
5- May I know from where did you hear about us?
6- May I have your email address?
Questions - New Client: Rodent Control
A) Price & Validation Questions:
1- Can I know what type of rodents?
2- May you confirm where do you see these rodents?
3- Please confirm how often and how many do you these rodents?
4- May I know if you are in apartment or villa?
5- Can I know how many bedrooms you have?
6- May I know if you are in Dubai or Abu Dhabi?
B) Admin Questions:
1- May I have your full name?
2- May I know your full address in UAE?
3- May I know from where did you hear about us?
4- May I have your email address?
5- May I know if you will be in the property during the treatment?
If yes, May I know if you will pay by cash, card or payment link?
If no, May I know who will be the authorized representative to make a payment at end of the job?
Pest Control: Questions - FAQs
1) If customer mentioned that he will move to a new home:
May I know if water and electricity are available?
Pest Control: Questions - Existing Client (General Pest)
Confirm the job Address
A) Price & Validation Questions:
1- Can I know what type of insect?
2- May you confirm where do you see these insects?
3- Please confirm how often and how many do you these insects?
B) Admin Questions (Check system missing info):
1- May I know if you will be in the property during the treatment?
If yes, May I know if you will pay by cash, card or payment link?
If no, May I know who will be the authorized representative to make a payment at end of the job?
2- In case if Arabic Clients and inspection only, would you like to receive the inspection report in Arabic or English?
Questions - Existing Client: Bed Bugs
Confirm the job Address
A) Price & Validation Questions:
1- May you confirm where do you see these insects?
2- Please confirm how often and how many do you these insects?
3- Have you seen any bites or red rashes on your skin?
B) Admin Questions (Check system missing info):
1- May I know if you will be in the property during the treatment?
If yes, May I know if you will pay by cash, card or payment link?
If no, May I know who will be the authorized representative to make a payment at end of the job?
Questions - Existing Client: Termites/Pigeons (Inspection)
Confirm the job Address
A) Price & Validation Questions:
Termites: 1- May I confirm if you noticed any damaged woods in home like door frames?
Pigeons: 1- May I confirm that you have traces or actually facing issues with the pigeons?
B) Admin Questions (Check system missing info).
Questions - Existing Client: Rodent Control
Confirm the job Address
A) Price & Validation Questions:
1- Can I know what type of rodents?
2- May you confirm where do you see these rodents?
3- Please confirm how often and how many do you these rodents?
B) Admin Questions (Check system missing info):
1- May I know if you will be in the property during the treatment?
If yes, May I know if you will pay by cash, card or payment link?
If no, May I know who will be the authorized representative to make a payment at end of the job?
Note for the agent if the customer asked about what insects exactly do we cover:
Our treatment covers most types of insects: Ants, cockroaches, beetles, weevils, flies, mosquitos (Inside the property only, for outside, promote bioagents), spiders, silverfish, moths, wasp and booklice (yearly contract recommended).
Insects excluded: Bee, fleas, lice, ticks, lizards, scorpions and snake
Note for Ticks & Lice: Please treat the lice and ticks first with specialized doctor then we can proceed with the treatment.
Termites, bed bugs, rodents and pigeons we cover in a separate treatment.
4- Note for the agent if the customer insists or wants our help to remove and empty the kitchen cabinets and drawers:
Sure, the team can you in that and it will cost extra 150 SAR. After 24 hours from the sprayers you will need to put it back.
5- Note for the agent if customer discussed the cracks that insects come from:
Minor cracks the technician will help but major it will be quoted differently.
Pest Control – Inspection & Direct Quote Guide
| Scenario | When to Send Inspection | When Not to Send | Steps to Book Directly |
|---|---|---|---|
| • Bird Control • Termites • Biogents | Always send inspection | N/A | N/A |
| General Pest Management & Bedbugs | N/A | Do not send inspection | 1- Inform the client that an inspection is not required. 2- Provide standard quote and proceed with booking directly. |
2- Certification & Treatment Options
Pest Control: Certifications
NPMA, BPCA , Dubai Municipality & Abu Dhabi Municipality
FAQs
1) If customer asked: What is NPMA?
National Pest Management Association
Link : Click Here
3) If customer mentioned that he lives any other emirates than Dubai and Abu Dhabi:
Sorry, different emirates needs another license. Hence, we do not do jobs there.
Pest Control: Treatment Options
Method Statements: ⚠️Method Statement should not be shared with clients unless approved by your supervisior
1- General Pest Management: Traditional Treatment Click Here
2- General Pest Management: Organic Treatment Click Here
3- Bed Bugs Click Here
4- Termites: Click Here (Require Inspection)
5- Pigeons (Require Inspection)
6- Rodent Control: Cli Require ck Here
7- Bioagents (Product): Click Here, Click Here
8- Biogent's Servicing Contract Click Here
9- Mosquito Control: Click Here
3- Treatment Steps
4- Technology
General Pest Control - Technology
1- American Hand Sprayer.
2- Gel Bait Gun applicator with solutions based on type of insects.
Pest Control: Technology - FAQs
1) If customer asked, what is the product/ Machine names?
A) For General Bug Pest Control and Others:
1- B&G Hand Sprayer
2- ULV/Misting Machine. (Fogging Machine - Flies insects)
3- Termites Control Machine (Only Termites - Inspection)
Products:
1- Gel bait. for cockroaches.
2- Granular ant bait.
B) For Bed Bugs:
1- B&G Hand Sprayer
2- Polti Cimex (Overheated dry steam)
3- Black + Decker (Vacuum)
2) What products are still being used and what has stopped?
We stopped using EcoTrol IC3 for more than a year. The new products that we are using is for the Organic Treatments are as below:
Boom Organic
IC Turbo Organic
Zig Zag Insecticide Organic
Note: All 3 are used for the same purpose and we have to inform the client we may use any depending on the availability.
Bed Bugs - Technology
1- American Sprayer
2- Italian Steaming Machine
3- American Hand Held Vacuum
Mosquito Control
1- BS-100 Fogger
2- BlackSmitg
2- BlackSmitg
5- Frequency
General Pest Control - Frequency
Recommended every 4 months as per our experts.
Other Pest Control Services - Frequency
Recommended to do it only if necessary
Biogents - Frequency
Mosquito season starts in winter (October-April), so all maintenance visits will take place during this time and upon client request during the summer(May to September).
3 Pre-scheduled visits
- 1 major visit (Device installation)
- 2 routine maintenance service visit in winter season (every 2 month)
- 2 call out visit only upon client request
6- Benefits & Consult
Pest Control: Benefits
Peace of mind and better health quality for you and your family.
Benefits of our annual pest control contracts:
Year-long protection
Convenience
Cost efficient
Peace of mind
Pest Control: Consult - Facts & Questions
Facts:
1- Insects can drop onto food, causing contamination and leading to food poisoning.
2- Insects can transmit diseases such as malaria, dengue, and yellow fever to humans through bites.
3- Droppings of insects can cause smell, bacteria, parasites, allergies and asthma.
Consulting Questions:
1- Have you been checking your home and garden recently for insect?
2- Have you or family members been experiencing skin irritation recently?
3- Have you or family members been experiencing recurring sickness recently?
Signs clients may be facing a pest infestation:
Skin and eye irritation
Unusual odors
Pest droppings
Strange sounds
Property damage
7- Pricing & Duration
Fixed Job Duration for Pest Control
- Job duration in the Calculator and Zcom line items includes the treatment duration + 30 min for Villas or 45 min for Apartments as travel time.
- Don't change the given duration by the calculator or the system.
- Jobs will now appear back-to-back in the calendar, with no gaps left between them for travel time.
- Remember to stick to zones as much as possible when booking.
Pest Control: Pricing & Duration
Treatments: Click Here
Biogents: Pricing & Duration
Biogents: Pricing & Duration
Biogents: Click Here
Mosquito season starts in winter (October-April), so all maintenance visits will take place during this time and upon client request during the summer(May to September).
3 Pre-scheduled visits
- 1 major visit (Device installation) - Pre scheduled
- 2 routine maintenance service visit in winter season (every 2 month) - Pre scheduled
- 2 call out visit only upon client request
8- Disclaimers
General Pest Control - Disclaimer
Kindly note that the team should have full access to the premises and everyone should leave for 3 to 4 hours maximum as per Municipality's recommendation. Moreover, for people who are allergic, pregnant, children or pets, they are recommended to stay out for 6 hours as they are more sensitive.
Once you go back to the property you have to open the windows to ventilate the air for at least 15 mins.
If you have any kitchen items, please wash them before using them.
You can do dry mopping for all floors and vacuuming without using wet mopping for at least 24 hours to make sure we do not remove the products away.
Kindly be aware that once we do the treatment you may notice higher infestation as it takes up to two weeks for the products to spread for all other insects.
We do cover different types of insects but not the bed bugs and termites as they require different solutions and we do not guarantee 100% elimination of pests as they transfer from one place to another.
For Monthly: In case that you are still seeing pests in your house you can call us back and we will send our team for a follow up visit based on your contract.
For Yearly: In case that you are still seeing pests in your house after two weeks from having the initial two visits, you will be eligible to call us back so we send our team for a callout visit after sending us a picture to be checked by our experts for solution as these visits are only applicable in case there are still pests.
FAQs:
1- If client chose yearly contract, he still have his normal call out visits to use.
2- If client chose monthly warranty, it will follow the same GPM warranty of GPM (Misting) Not Mosquito Thermal fogging.
Disclaimer: Click Here
Customer Expectations: Click Here
Customer Expectations: Click Here
FAQs
1- Note for the agent for the Replenishment Visit - Yearly Contract:
1.) If you are still having issues with insects, you will need to leave the property as the team will do another treatment.
2.) If you do not have issues with insects, you can stay at home as the team will only do a routine visit for spraying manholes, sink, drainage... etc.
2- Note for the agent if customer wants to do one room or specific area only:
We do not guarantee 100% elimination of pests as they can transfer from one place to another. This is why we are recommending the treatment for the entire house to ensure all possible sources to be addressed to control and make noticeable improvement. In case that you are still seeing pests in your house you can call us back and let us know so that we can send our team for a follow up visit based on your contract.
3- Note for the agent if customer wants to do more call outs visits (General Pest Control - Within yearly contract period):
Extra call out visit will cost 150 + SC & VAT.
Bed Bugs - Disclaimer
Kindly note that the team should have full access to the premises and everyone should leave for 3 to 4 hours maximum as per Municipality's recommendation. Moreover, for people who are allergic, pregnant, children or pets, they are recommended to stay out for 6 hours as they are more sensitive.
Once you go back to the property you have to open the windows to ventilate the air for at least 15 mins.
If you have any kitchen items, please wash them before using them.
You can do dry mopping for all floors and vacuuming without using wet mobbing for at least 24 hours to make sure we do not remove the products away.
Kindly be aware that once we do the treatment you may notice higher infestation as it takes up to two weeks for the products to spread for all other insects.
You should not remove bedding and pillow cases to avoid transfer of bedbugs, the team will do it for you.
We do not cover different types of insects in bed bug treatment as they require different solutions and we do not guarantee 100% elimination of bed bugs as they transfer from one place to another.
Mosquito (Biogents) - Disclaimer
Mosquito (Biogents) - Disclaimer
Mosquito season starts in winter (October-April), so all maintenance visits will take place during this time and upon client request during the summer(May to September).
Customer Expectations: Click Here
Note: Biogent inquiry still starts with an inspection to assess and provide proper recommendations from our experts.
Termite Control - Disclaimer
Rodent Control - Disclaimer
● Please stay inside the house during the rodent control treatment, the treatment is totally safe for the kids and adults
● Please do not touch any Rodent Bait Station installed at the outdoor area
Client Presence During GPM Visits:
General Rule:
Initial Visit: Clients must be outside the home. (Ensure disclaimer is followed.)
Other Visits (contract follow-up, replenishment call-out, or emergency visit): Depends on the situation (see table below).
Decision Table:
Probing Questions for PC Follow-Up / Replenishment Bookings:
Ask the client: “Are you still facing a pest issue? If yes, may I understand what pests you are seeing?”
Decision Table:
| Client Response | Instruction to Client | Booking Note for Team Leader |
| No pest issue (just preventative measure) | Inform client they do not need to be outside | Add note: “Replenishment only – no pest concern” |
| Ants or Cockroaches | Inform client they must be outside (per disclaimer) | Add note: “Active ants/cockroaches – client advised to be outside” |
| Flies or Other insects | Inform client they do not need to be outside | Add note: “Minor pests (flies/other) – no need for client to leave” |
| Pests seen outside the villa (garden, etc.) | Inform client they do not need to be outside during treatment | Add note: “Pests issue outside only – client presence inside is fine” |
Important Note: If the TL will see a high infestation of pests during his visit then he will recommend for a full treatment and the customer needs to leave the house.
9- Up & Cross-sell Matrix
Pest Control: Up-Sell:
Priority 1: PC contract
Calculator Link: Click Here
PC Contract English (Video): https://youtu.be/MrZmMZ_uS1A
PC Contract Arabic (Video): https://youtu.be/wUvcAm-lGSE
PC Contract English (PDF): Click Here
PC Contract Arabic (PDF): Click here
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PC Contract English (PDF): Click Here
PC Contract Arabic (PDF): Click here
Click Here: PC Comparison one month Vs Contract
Priority 2: Drain hole Cleaning
Calculator Link: Click Here
Calculator Link: Click Here
English Video:Click Here
Arabic Video: Click Here
Drainage Cleaning and Disinfection:
1- What is Drainage Cleaning and Disinfection?
Its an add on service with the pest control, to prevent pest issues by cleaning the drain & Sink holes.
2- What are the inclusions?
- Drainage cleaning.
- Waste/hairs and debris removal from the drain holes and sink holes only.
3- Treatment Steps:
A) Covering working area with plastic.
B) Opening drain holes and take before & after pictures
C) Spray, brush & wash the top and internal sides of the drain hole/sink hole with special product and machine to clean.
D) Disinfecting & Scenting the drain hole with two different products.
4- Disclaimers:
A) The service will prevent the pest issues if the breeding area is in the drain holes or sink holes only, in case the drainage pipeline is infested, the pest issues might re-appear after 2-3 weeks. In such cases we recommend cleaning of the entire drainage system including the external manholes (by a third party as it is exclusion for us and we do not cover).
In case customer asked:
B) Please also note that we cannot book/perform the job cleaning of clogged or overflowed drains holes
Pest Control: Cross-sell:
Priority 1: AC -Deep Cleaning if client mentioned that he is moving to new home.
Priority 2: Soft Furnitures.
10- PC Montly Warranty & Yearly Contracts
Monthly Warrenties:
Yearly Contracts:
Add- On Guidlines:
